The Governance Services Analyst will be responsible for the end to end delivery of allocated DCUSA/SPAA Change Proposals, ensuring all quantitative and qualitative service levels are met. Deliver additional value-adding services to DCUSA/SPAA working groups, the DCUSA Panel/ SPAA Executive Committee and other Customers. They will be expected to develop personal skills and understanding to be acknowledged as a subject matter expert by customers and industry; To effectively engage with key DCUSA/SPAA stakeholders to develop productive working relationships, promote the organisation and deliver business benefits; To lead by example to promote excellent customer service and use feedback to inform customer service strategies. This role will be a key part of the team responsible for the day to day delivery of the code administration services.
This role includes responsibility for Technical Secretary and support to industry Working Groups; Acting as lead analyst for allocated Code Change Proposals; Change control administration of the code documents; Content administration of the websites, and customer support including first and second line responsibility for answering customer queries.
The successful candidate will be of graduate calibre candidate with strong personal motivation and energy industry experience who delivers tasks to the required quality standards. Essential experience and skills include: A minimum of one years’ experience in the gas or electricity industry – operational, regulatory or governance; Excellent written and verbal communications skills; An excellent standard of written English and experience writing technical minutes; A flexible and enthusiastic approach to work; A high degree of professionalism and personal integrity; Attention to detail and desire to deliver a quality service; Strong organisational skills including ability to manage and prioritise workload; Excellent administrative skills including document management and IT skills including competency in MS Word, Excel, PowerPoint and Outlook at the minimum.
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