Consultancy & Coaching

Need a fresh perspective? Our consultants come from backgrounds including Ovo, Severn Trent, Elexon and first direct. They’ll drive your team to deliver high-value projects, achieve business transformation, and raise performance.  Our Vallum promise is if you’re not happy after five days, you don’t pay.  

 

Be stretched and supported by our qualified business and personal coaches; who’ll use their real-world experience to empower you to thrive in competitive environments. We coach up to executive level. Our Vallum promise is if you’re not happy with our coaching service, you don’t pay.

 

 

BECOME A VALLUM CONSULTANT OR COACH

Our consultants and our coaches

Our consultants are principally from the energy and utilities sector from companies such as Ovo, Eon, N Power, Thames water and Elexon; but as we have grown we have quickly attracted professionals with other industry experience meaning our deep utilities knowledge is now supplemented by consultants with experience in leading companies such as First Direct, Apple, Starbucks, HSBC and Walmart. This pool of exceptional cross industry talent allows our solutions to incorporate alternative points of view and fresh perspectives, which means more creative and cost effective solutions that will be truly bespoke to your needs.

Our coaches provide one-to-one performance coaching for high-potential individuals up to executive level, team coaching to increase motivation and drive, and organisation-wide cultural change management. Our coaches offer expertise that will guide your team to deliver high-value projects, business transformation, and increased performance. We care about developing the people skills necessary to allow indviduals to reach their full potential. We equip leaders to help their teams and their company to become outstanding. Our stretching, but supportive personal development programmes deliver the right tools to thrive in demanding, competitive business environments.

Meet our Consultants and Coaches

Jo Butlin (Energybridge (UK) Limited, Cornwall Energy Associates Ltd, Utilyx Ltd)

The CEO at Energybridge Limited and Non-Executive Chair of the Energy Consortium; Jo brings deep market knowledge and experience to support strategic and operational development of businesses in the rapidly changing UK Energy Markets. Jo is an expert in converting regulatory and policy uncertainty and risk into strategic and operational business success.

 

Stephen Henry (Amber Energy, Trendzer, Toople.com)

Stephen is a highly successful senior level consultant specialising in hands on delivery of transformational change to help you achieve long term sustainable growth. With a successful career spanning 20 years working for both blue chip and entrepreneurial businesses Stephen has developed a strong skillset which covers transactional and consultative sales, customer retention, direct marketing, CRM and customer experience. Stephen brings proven experience in implementing transformational strategies to increase customer growth, retention and engagement. He is commercially focused with strong negotiation and influencing skills; as well as being highly analytical with strong numerical skills and experience of managing budgets and P&L.

 

Over 20 years of experience operating as a senior manager and director level sales professional, has enabled Stephen to develop a charismatic, pragmatic, and hands-on leadership style. While his inter-personal skills, combined with the ability to quickly foster productive and influential relationships, means he is successful at building winning coalitions. He is passionate about sharing his experience and proven models to help clients identify and then quickly fix issues that may be holding their performance back.

Capability Focus

Strategy design and implementation

Sales transformation and turnaround

Sales assessment and coaching

Inbound marketing strategy

Implementing strategic change

CRM optimisation and utilisation

Contact centre transformation

Customer loyalty and retention

Customer Experience Management

Voice of customer programmes

 

 

Andrew Gastaldello (Andlynd (UK) Ltd, Utiba Pte Ltd, Petrofac Operations services)

Andrew is provides an expert and experienced service as an interim CEO / MD / COO / Transformation Director, specialising in complex transformation mandates.  He is an executive driver of business growth, renewal and high performance.  He is an experienced leader of strategic, operational and behavioural change and is an effective, action oriented and results-focused; holistic enterprise thinker.  He has experience in Marketing, with Digital and Tech bias.  Andrew has strong international experience driving P&L and Functions across Europe, Asia Pacific, Middle East, Africa, US & LatAm: with operational accountabilities held in over 40 countries to date

Andrew’s core skills include:

Leading substantive, complex transformations and turnarounds in performance

Analysis and distillation of complex strategic issues

Integrative thinking

Executive leadership, governance and risk management

Marketing & Sales design and operations

Entrepreneurial action

Sarah Farrant (Quomentum Ltd, Elexon, Southern Water)

Sarah is a consultant specializing in business change and development, from strategy to delivery. She leads and supports organisations through change, identifying opportunities for performance improvements to meet the dual challenges of increasing customer expectations and the regulatory drive for innovation at minimal cost.

Sarah is a water industry expert, having worked across a wide range of demanding and high profile roles at Southern Water. She has over 20 years experience in the Utilities sector, most recently as Head of Project Delivery at ELEXON (who sit at the heart of the electricity industry) and Business Change Manager for Southern Water’s transformation portfolio.

Sarah has proven capability to lead and co-ordinate multiple initiatives and teams (including matrix and offshore teams). Experienced in working at portfolio level, she has headed a project delivery team (including a PMO) and led change management activities for a cross-functional business transformation portfolio.

With a background in managing property services and customer services, Sarah always has the customer in mind, be they internal or external. She enjoys working with businesses to identify opportunities for improving performance: from understanding and turning around a failing area of the business by improving systems, processes and controls, to facilitating workshops to map existing business processes and identify areas for improvement; from developing and rolling out programme and portfolio governance processes, to improving team performance and capability.

Sarah ensures change initiatives have a valid business case and support the business’s vision and key priorities. She combines change and project management expertise to ensure strategic initiatives are effectively planned, delivered and governed, but also include the right stakeholder management and communication activities so that people are engaged and the change sticks.

Sarah has proven ability to work at both strategic and operational levels, and to navigate demands of stakeholders with competing needs. She has a broad perspective, looking internally and externally to encourage and develop new and innovative ideas, which will enhance the customer experience and the business performance.

Sarah has strong interpersonal skills, with the ability to influence and build relationships with a broad range of internal and external stakeholders, including Executive and Board level.

Previous experience includes managing property services at Southern Water (including land sales/purchases/rentals and managing the legal process for private land entry for asset repair/construction projects); managing customer services teams; offshoring back-office customer service functions; supplier management (managed key customer services provider for Southern Water, with onshore and offshore teams); regulatory reporting; key account management; community relations management; multi-utility services.

Jason Sharpe (OVO Energy, Vodafone, First Direct)

During a career spanning four industries, a diverse set of functions in small to very large companies taking me from the shop floor to managing director, the thing that got me out of bed every morning was to be able to make a difference especially to those around me. This over time turned into a passion which meant I proactively offered coaching and mentoring to individuals who wanted it, the only thing they had to do was come and ask me. Its time now for me, using what I have learnt in the last 26 years of my career to offer this to everyone. I can help make a difference to organisational performance and people’s working lives by drawing on my business and personal experience. I can help you to manage your business strategy through to being able to develop leadership capabilities in your business, I am confident I can challenge and change the way you think and improve your overall business and individual’s results. I care about developing the people skills necessary to allow individuals to be able to reach their full potential by equipping them with the right tools to enable them to become high performing in their particular marketplace or industry. This is achieved through stretching but supportive coaching and personal development programmes to enable individuals to thrive in demanding and competitive business environments. I am experienced in performance coaching all the way up to executive board room level, from One-to-One coaching for high-potential individuals to supporting teams needing more motivation, spirit and drive. I am a qualified NLP master practitioner IBPDA, ECNLP, ANLP and ilm approved.

Lorraine Archibald (ASDA, Walmart)

Lorraine is a supportive, challenging and results-driven professional Coach, accredited by the ICF. She has a desire to help others grow and develop to become the best they can be from both a business and personal perspective. She believes that coaching is one of the most effective ways to help people unlock their potential and maximise their performance. Lorraine has developed her career in a variety of HR leadership roles in the retail industry. She has vast experience of coaching, supporting & developing leaders and teams in fast paced demanding environments, especially in periods of growth and change. She fully understands the expectations and challenges placed on leaders by business life. Lorraine truly believes in the relationship between inspiring and engaging leaders and business success. She now works as an Executive Coach and People Consultant, specialising in coaching and leadership development, culture change, engagement and HR Strategy. She is practical and down to earth, with an engaging style, and is passionate about adding real value to the people and companies she works with.

Di Wooldridge (Artemis Solutions Ltd, RWE npower)

As a qualified coach, mentor and trainer, Di has spent many years helping business professionals and managers to understand and fulfil their career aspirations, whilst at the same time, bringing measurable benefits to employers through the use of Operational Excellence, Customer Centricity and Leadership tools and techniques in her coaching, mentoring and training sessions. Di has worked in the utility market for 27 years with both large and small energy suppliers; and now runs her own development company Artemis Development Solutions Ltd, which specialises in helping business and individual clients to reach their full potential through vision setting, strategy creation, customer experience strategy creation and deployment, deployment of continuous improvement & operational excellence programmes, leadership development, middle management development, coaching & mentoring. Di has held various roles, including Head of Customer Transformation, End to End Customer Journey Lead, Contract Manager, Metering Strategist, Smart Metering Business Lead, Trainer, Coach/Mentor; and now Director and Owner of Artemis Development Solutions. Her skills include: Leadership; Management; Customer Experience Strategist; Continuous Improvement/Operational Excellence Development & Deployment; Contract Management; Training; Coaching & Mentoring; Facilitation; Business start-up and optimisation. Her qualifications include: OCM Certificate in Coaching and Mentoring; CIPD Certificate in Training; Prince 2 Project Management; Lancaster University Project Management Diploma.

Melanie Finfer (Business and Leadership Coach, AstraZeneca)

Melanie has over 15 years experience in Leadership and Business Coaching and has worked extensively with leaders in professional service firms, founding her own Leadership & Business Coaching consultancy in 1999. In addition to being a qualified and ICF accredited coach, Melanie understands the demands and expectations of leadership; from developing effective business strategies that deliver results, to enhancing and enriching leadership behaviours. She has the presence and credibility to be an effective coach for leaders at the top of their industry and at the peak of their careers. Melanie has worked with senior executives and leaders responsible for growing business through their people, services and products. Clients are predominantly professional service firms, many of whom have an international client and office network. Before becoming a Coach, Melanie spent a substantial part of her career in corporate business development with FTSE 100 companies in sectors as varied as pharmaceuticals and financial services; managing revenue streams and product portfolios across different markets to deliver against sales and profitability targets. This lead to an interest in performance management and she moved into Learning and Development, working with teams and leaders to enhance their performance. Achieving growth through performance management was a core component of this work and Melanie developed and delivered training to maximise the potential of organisations and individuals. Then, seeing the potential of the discipline for truly developing individuals, she moved into coaching.

Robert Marrill (Kelda Water services, HSBC Rail, British Airways)

Robert is successful leader with a real passion for strategy development and implementation through an engaged approach with all stakeholders. Robert’s approach is creative, challenging and engaging. His experience includes water, rail, asset finance and aviation where has brought a consistent focus on the management of Health, Safety and Environment, asset performance, investment and funding and commercial/contract arrangements. Robert has held success leadership roles in complex PFI’s and asset finance companies over the last 18 years.

Sarah Fothergill (Red Feather Group Limited, ASDA, Walmart)

Sarah is a Senior Marketing Director and an established and respected marketing leader with over 20 years retail marketing experience in both international and domestic markets, working for Asda, Wal-Mart and Pepkor alongside some of the largest global agencies and suppliers. She is responsible for building and developing key Marketing and Brand Communication strategies through to delivery within a number of different markets and across all media channels including digital, social, broadcast, print and in store, winning numerous industry awards and recognition throughout her career. Sarah recently founded and is the Director of The Red Feather Group LTD. Sarah is a strong leader, used to managing large teams and working closely with Global CEO’s and CMO’s. Sarah is currently working with a number of international retailers and agencies, focusing on:

Brand and Retail Communication Strategies – across all marketing channels including digital, broadcast and in-store.

Agency Management – including contracts, scope of work, fees and leading key agency pitches, both agency and client side.

Organisational Process Management – Ensuring the right processes, structure and meetings are in place to ensure optimum flow of information, and managing 7 figure budgets.

Clive Barton (Refocus UK, Hudson Energy, OVO Energy)

An experienced leader passionate about leading transformational change, with a track record in developing best in class service organisations. Recent assignments including creating a new Service organisation within the OVO group from scratch and leading the team to develop world class results. I am interested in meeting people who are passionate about people development, business transformation, and customer experience excellence. MBA qualified and a Fellow of CIMA.

Capabilities, experiences, skills, and achievements:
Leadership, New business setup, Change management, Business Transformation, Finance Transformation, Customer experience award winners, Operational excellence, National Contact centre transformation, IT change, Strategic HR.

Sector experience and interests:
Technology, Utilities, Energy retail, Home Services, Smart metering and Facilities management

Joanne Radway (Forster Environmental Solution Ltd, IWTO, Environment Agency)

With a focus on International and European Union (EU) legislation in the fields of environment and sustainability, including contacts in EU institutions and international organisations, Joanne supports clients via her consultancy business on a diverse range of issues and challenges.

Recent clients include the International Wool Textile Organisation (IWTO), based in Brussels, supporting an expansive portfolio of policy monitoring and advocacy, including Brexit, TPP (Trans Pacific Partnership), TTIP (Transatlantic Trade and Investment Partnership), European Commission (EC) consultations, animal welfare, product labelling and life cycle analysis/circular economy. She has supported scientific working groups at IWTO conferences in China, Australia, Italy, Belgium and Turkey and recently devised the Dumfries House Wool Declaration for HRH Prince of Wales. Joanne also belongs to a pool of expert evaluators to assess projects under the EC’s Horizon2020 research initiative.

Previously, with 16 years at the Environment Agency, Joanne has provided policy steer on a diverse range of groundwater and water quality protection and regulatory areas including the negotiation and implementation into UK Law of the Mining Waste Directive, landfill engineering, pollution prevention and Water Utility strategic direction statements.

With a science degree in Geology and a Masters in Water and Environmental Management, Joanne has also worked in the offshore oil industry in the UK and Denmark and undertaken scientific surveys along the coast of the UK and Iceland. She has lived in Spain and Belgium but currently lives in the UK.

David King (Economy Energy, Dwr Cymru, Centrica, E.ON)

With over 19 year’s experience of working within projects, and fully experienced in the set-up and running of Programmes, Projects, Change Teams and Programme Management Offices. David has run all aspects of the change lifecycle having first hand experience in most programme roles. His leadership qualities and a number of cultural and behavioral change successes David is able to ensure high quality business change supporting all areas within organisations. The recipient of nationally recognised awards for his achievements in projects, and People Development; David’s ability to understand the ground-level working of a business, coupled with his knowledge in Strategy, Business Improvement, People, IT, and the Customer, enables him to deliver value in line with key objectives.
Identifying improvement activities to develop potential already present within business, or reaching to achieve new business aspirations. David knows how to balance good governance with a pragmatic approach to delivery of the benefits.
David has a track record of building strong and loyal teams with an open and honest management style and maintaining strong personal ethics. David’s career has focused all aspects of change: People, System and Process, and a passion for excellent change at the highest level.

Chris Davis (DX Group, Daisy Group, EE, Clarks)

An accomplished Interim Senior Operations and Programme Management professional, with broad skills developed and applied in market leading global organisations. Proven expertise in guiding teams through periods of transformational change, with additional specialisation in employee engagement and cultural enhancement. Specialist experience in people management, with an excellent track record in developing and improving performance of teams and individuals across a range of industries and environments. Strong focus on programme and project delivery, ensuring adherence to cost, timescale and quality targets. Sound business and financial acumen, together with demonstrable leadership qualities with a proven track record of motivating individuals and teams to achieve excellent results. Chris has worked at Clarks (Interim Head of UK Operations), NPower (Interim Operations/Programme Manager), Vodafone (Interim Programme Director, Interim Operations Manager), Siemens Global (Interim Programme Manager), Siemens UK (Interim Operations Manager, Interim Service Director, Interim Senior Project Manager), and the BBC World Service (Interim Project Manager).

Mike O’Hare (National Grid, SSE, London Array Limited)

Mike has 16 years energy industry experience in UK and Sweden with National Grid, E.ON, London Array and SSE. He has worked across the electricity and energy supply chain: Generation, offshore wind, transmission, trading, distribution, retail, district heating. Mike is proficient in general management, operations, construction, JVs, commercial, contract negotiation and management, and business development. Mike is a Chartered Engineer and Fellow of IET, a registered Project Professional and Member of APM. Mike has attained a MSci Physics from the University of Bristol and an MBA with Distinction from Warwick Business School.

Sima Tudor (Brambles, STolutions Ltd, Jaguar Land Rover, Rolls Royce)

Sima is a highly experienced finance and MBA qualified consultant and interim manager. She has a successful track record of delivery at senior levels in Blue Chip Companies in FMCG, Food Manufacturing, Utilities and Financial Services. Sima is a great visionary; specialising in strategic direction and planning, with wide ranging functional experience including programme and project management, PMO, change and transformation management, mergers and acquisitions, revenue growth and cost reduction. Sima has worked at Rolls Royce (Senior Tansformation Manager and ERP Change Manager); Unify (Senior Change Manager); TUI Group (SAP Change Manager); Severn Trent Water (General Manager, Head of Severn Trent Exectutive Comittee PMO and Business Chanage Managament Roles); Unison Solutions Ltd (Director) And Coca Cola Enterprises (Change Manager).

Justin Dekoszmoszky (AZAO, IBONIS, OVO Energy)

Justin is a sustainability and strategy professional. He works toward a world of equality, prosperity and natural abundance by harnessing the hegemony, ubiquity and positive potential of business. Justin executes this mission working across five core areas: 1. Purpose & Strategy 2. Culture & Brand 3. Innovation & Commercialisation 4. Supply Chain & Partnership 5. Structure & Compliance. Justin has experience at INBONIS (Co-Founder & Chief Impact Officer), OVO Energy (Head of Sustainability), PUMA SE (Head of Global Sustainability Strategy), S.C. Johnson (Sustainability Director, Europe and Manager, Strategic Sustainability, Developing Markets Platform) Associación para la Conservación del Mono Tití (Advisor to the Executive Director), Beverage Marketing Corporation (Consultant) and Kaiser Associates (Associate & Senior Consultant).

Richard Brimble (Understanding & Learning Ltd, Western Power Group Inc, Kura (CS) Ltd, Affinity Water)

A Board level interim director and leader with a clear focus on improving the Customer Experience and organisation culture. Richard brings a customer and people focused approach that makes an immediate impact, reduces failure and ensures companies differentiate in their industry and succeed in the digital age. Pragmatic and results-orientated, with a track record of driving organisation change, improving and sustaining exceptional customer experience in a number of sectors and countries. Richard has experience of multi-channel contact, culture change and the impact of digital and social technologies on customers and organisational culture. He has an inclusive, collaborative style, and has built a reputation for making an immediate impact on organisational culture through high impact learning; leveraging organisational knowledge and creating high performance teams that drive commercial performance. Richard is a passionate advocate of releasing the potential of individuals and teams through a pragmatic, positive and energetic approach. Richard is the published co-author of “Keeping the human factor alive in the digital age”, a member of “the forum” annual innovation awards judging panel for the last seven years and a judge in a number of UK based awards. In 2013 he was awarded a lifetime achievement award at the European Customer Contact and Customer Service Awards. Richard’s key strengths include Customer Experience Sales & Service Leadership, Digital Engagement and Social Business Collaborative Leadership, Strategic Leadership of Transformational Change and Internal Communication, Employee Engagement and Behaviour Change Driving Innovation and Efficiencies.

Karen Deignan (di:ga, Salterbaxter MSLGROUP, Corporate Culture)

Karen is a strategic communications consultant, specialising in corporate responsibility and sustainability. Over the last fifteen years she has supported many organisations across the UK, Europe and the US to communicate on issues like climate change, human rights, and employee wellbeing. Karen is also experienced in delivering internal change communications, such as uniting a company around a new corporate mission. Her sector experience spans utilities, telecoms, mining, manufacturing, FMCG, and retail. She has worked with the likes of De Beers, E.On, Thomson Reuters, M&S, Sky, Skanska and United Utilities. She helps bring focus, clarity and conviction, and creates stories that inspire change. Karen started her career at the Carbon Trust, supporting UK businesses to reduce carbon emissions. She then worked with two sustainability start-ups, before moving agency-side, working with leading sustainability communications agencies Corporate Culture and Salterbaxter MSLGroup.

Matt Collinson (Energetics, Igloo Energy, LexisNexis)

Matt is a commercial lawyer currently working both independently and through four of the UK’s top 20 law firms. As well as general commercial work, Matt specialises in energy, technology, strategic outsourcing and infrastructure projects. Matt was previously general counsel and part of the leadership team at OVO Energy, Britain’s 10th fastest growing private business in 2014. As the business’ first lawyer Matt subsequently led a team of four; responsible for all legal and compliance work across the group. Before that Matt was in private practice at Pinsent Masons, where he worked on a diverse range of high profile matters in the multi-award-winning Projects team. Matt was individually named in the 2011 Legal 500 for his experience in the energy sector, and was part of the 2014 Energy and Natural Resources Team of the Year (Legal Business Awards). Matt is a regular contributor of best practice guidance and opinion pieces on energy law for LexisNexis’ “PSL” knowledge product, and in 2013 he published Procurement of Utilities: Law and Practice through Oxford University Press.

Anthony Coombes (B&Q, RNLI, SSE plc)

Anthony is a commercially focused marketing data strategist with more than 25 years expertise in using analytics, insight and planning to improve the acquisition, value and retention of customers. Anthony’s experience has encompassed both B2C and B2B markets across a variety of sectors including Utilities, Financial Services, Retail and Technology often across Europe. Anthony has worked both on the client side and as a consultant for a number of organisations including IBM, SSE, Aviva, Symantec and the AA. His experience combines both business and technical successfully delivering a wide range of projects including building a single view of the customer, developing and implementing propensity models to target online and offline campaigns, the recruitment and training of teams of analysts and planners and finally formulating strategies to acquire and manage customer and prospect data.

James Edenborough

James differentiates brands across industries, making them stand out. He is a commercially driven, customer-focused creative, with extensive experience building brands using mixed media channels. He has created digital products, marketing, and video solutions for a plethora of global brands across several sectors, many being award-winning: In tourism, for example; South Africa, Azerbaijan, Poland. In finance; Barclays, Ernst & Young. In motoring; Renault, Suzuki, Toyota, Jaguar. In luxury; Breguet, Cartier, Rolex, Chanel. In utilities; Enel and OVO energy. James has a passion for building things from scratch, and leading with a hands-on approach. He has a proven track record or setting up and running successful in-house design and creative teams. He’s also passionate about good causes and has filmed documentaries in Africa and South America

Richard Hoskins

Richard is a highly experienced Procurement Professional with a proven track record of success in global contract, business transformation, outsourcing and commercial management across the telecoms,software, hardware and other technology based procurement environments for major blue-chip clients in Financial Services, Retail, Utilities, Pharmaceuticals, Automotive, Telecoms and Public Sectors. His key client relationships include: NFU Mutual, ttMobiles, Diageo, National Grid, Carphone Warehouse, Astellas, GMAC, VW Group, Marks & Spencer, Vodafone, Barclays Plc, Friends Provident, Network Rail, Environment Agency, Yell Ltd, Zurich, IBM, BT, Virgin, Visa, Burberry, London Stock Exchange Group, Debenhams and Selfridges. Richard has international category management experience in China, Brazil, Argentina, Mexico, India, USA, Baltic States, Poland, Spain, Russia, Former Soviet Republic. He is acknowledged for providing high-level procurement management control skills to consistently improve business performances, making significant savings through careful budget management, efficiency drivers and supplier negotiations, with Board level performance-reporting expertise.

Nick Burkinshaw

Nick is a highly skilled business transformation and Information Technology programme manager with over twenty years delivering enhanced shareholder value, through the implementation of strategic change across a range of functions and industries, utilising an holistic understanding of the critical business drivers. An acknowledged strategic thinker, inspirational leader and outstanding team player who specialises in transforming failing and at-risk capabilities into industry-leading, sustainable entities. Nick is the founder and CEO of Sagitta Business Consulting, and has worked as a senior consultant and programme manager for Wipro Consulting, AMT-Sybex and Thames Water. Before that, Nick served as Managing Director of Great Bear Associates Ltd whose clients included, DHL Worldwide Logistics, PetroPlus, Thomas Armstrong, Sinclair International, Siemens Nixdorf, Computender Ltd, Kerry Foods Ltd, Energis Communications, The Fi Group and WDR Ltd (for Merril Lynch).

Kevin Thomas

An experienced executive in complex, regulated, customer focused sectors including energy, professional services, healthcare and transportation. A Chartered Accountant by background, Kevin offers a commercial perspective combined with expertise in corporate governance, risk management, audit and compliance, making him well suited to non-executive roles. Specialties include: Management of businesses in transition (people, systems and processes), Design and implementation of simplified governance, risk and compliance frameworks, Finance (Fellow of the Institute of Chartered Accountants in England and Wales), Energy (with over 18 years sector experience) and Strategy. Kevin has worked with E.ON UK (Interim Head of Compliance, Managing Director – UK Business Services and UK CIO, Director of Wholesale Risk Management and Strategy, Financial Director – Energy Trading), Centrica (Group Head of Risk and Head of Internal Audit), NeneClinical Commissioning Group (Lay Member – Governance Senior Independent Director), Birmingham International Airport (Chief Accountant), National Westminster Bank (Corporate Finance Executive) and KPMG (Various roles to Senior Manager).

Kate Gatfield

An experienced HR generalist with a strong customer service ethic, solid commercial agility and common sense. Kate is a HR consultant whose focus is to support organisations to be the best they can by combining solid HR principles with commercial savvy and common sense. Kate has worked at People By Kate (HR Consultant), OVO Energy (Head of HR), B&Q (Regional People Planner), Apple (Market HR Manager), Starbucks (Regional HR Manager and Recruiter) and Retail Human Resources PLC (Recruitment Consultant).

Mark Couldrick

Mark was the Operations Director at ELEXON where he was responsible for 55 employees, delivering the day-to-day business-as-usual services under the Balancing & Settlement Code. Having left London Electricity PLC after 20 years service and looking for new challenges, he became part of the team that brought the 1998 Trading Arrangements to the market. He has worked in the electricity industry for over 35 years and has been instrumental in delivering industry projects since 1998: 1998 Programme; TA2000 Entry Processes Project for Agent Deregulation; New Electricity Trading Arrangements (NETA) and the British Electricity Trading and Transmission Arrangements (BETTA). Mark has extensive experience in the Electricity Market and has demonstrable knowledge of the end to end services and commercial delivery from the initial implementation of NETA, successful operational management of live market operations, service consolidation, re-procurement and implementation of BSC Central Services. In 2009, as part of the re-procurement of BSC Central Services, he Project Managed the successful implementation of this highly complex project to time, quality and budget. Mark is a highly skilled all-rounder, whether managing small or large operational teams, high profile projects, developing business strategies or carrying out detailed analysis. He is an excellent communicator and influencer with experience in engagement at executive and board level. He has a strong customer service background, and his successes are always based on a foundation of providing excellent customer service. Mark’s specialities include: Leadership/Operations Director, Project Director/Delivery, Business Analysis and Design, Smart Meters, Electricity Markets and Stakeholder Management.

Ian Kingstone

Ian is a digital business, IT and transformation executive with many years of business transformation portfolio and process leadership, IT and consulting of strategy and business change, combined with a track record of success delivering benefit-driven transformation and technology enabled programmes and solutions, globally. A change oriented, results driven, executive utilising years of diverse business experience; Ian has a passion that focuses on the transformation of business process, using the right technologies to enable change, and insuring that the organisation is ready to adapt to those changes, and delivering the benefits. Creating the strategic context and the operational reality that enables competitive advantage for the organisation and returns for the shareholders, and high performance within IT. Ian has provided strategic direction to Senior Executives and Board Members on technology and business change through service orientated business models built around ITIL and the delivery of business transformation programmes enabled by the implementation of technologies such as ERP. He has extensive ERP implementation experience from both the customer and supplier (SI) side and across several industry sectors internationally. Ian’s past roles have involved a high level of organisational change and process development across cultures. Ian has the ability to guide and coach teams has aided smooth transformation and resulted in successful achievements.

Myron Hrycyk

Myron is a highly experienced, fast paced delivery focused Executive, with a track record of delivering digital change, business innovation and transformation. Myron is focussed on creating and delivering strategic change. He is a highly customer focused and an effective leader of people who thrives on new challenges. Awarded an MBA with distinction and voted by peers in 2012, 2013 and 2014 as one of the leading CIO’s in the UK; Myron has a track record for: Digital Strategies & Delivery, Business & IT Leadership; Strategy & Implementation; Programme Delivery and Recovery; Business & IT Transformation; Building and Implementing IT Sourcing/Outsourcing models (e.g. Multi-Sourcing IT); Merger, Acquisition and Divestment; Multi-national IT leadership; Procurement & Supplier Management; Lean & Agile Techniques; ERP & CRM Systems – B2B and B2C; Business/IT Change & Transformation; Transformational leadership of IS; Creating highly mobile/flexible workforces; Working at executive level to drive business strategy; Re-shaping IS capabilities, embarking on a “4 stage” IT transformation journey that Myron has developed, implemented and refined over time.

Our promise to our consultancy and coaching clients: If you are not happy with our service, reviewed after five days (consultancy) or after each session (coaching), you don’t pay!